Frances gaming authority, the ANJ, has published recent figures indicating a substantial rise in disagreements between users and providers within the internet gambling sector. The study, concentrating on 2023, exposed a spike in grievances, with wagering on sporting events as a central concern. Participants expressed worries about contested bets, voided wagers, and obstacles in managing their profiles, encompassing difficulties with restricted assets, profile terminations, and withdrawal complications.
Although the authority emphasized the significance of users initially attempting to settle these matters directly with the provider, the study emphasizes the expanding challenges of the online gaming industry and the necessity for transparent and efficient dialogue among all involved entities. On a positive note, the ANJ observed that a considerable portion of the grievances were addressed effectively, frequently within a month’s period. The authority concluded by providing suggestions to providers on enhancing the user experience and potentially diminishing future conflicts.
France is taking a stricter stance on internet gambling, prioritizing fairness from companies. This includes providing users with advance notice before account suspension and eliminating overly restrictive regulations. Addressing the widespread issue of gambling addiction is also a key focus.
The nation’s gaming authority has significantly reduced the number of sports available for online wagering, dropping nearly 200 options. Their emphasis is clearly on safeguarding participants, particularly those susceptible to excessive gambling.
admin